After searching for an glass elephant we originally saw in Africa we came across African Artisans on the web. We ordered and the exact elephant was not available. They (Steve) was back in touch within hours with photos of an alternative (trunk down) or offering a refund. It was all sorted and confirmation of dispatch the same night. Our beautiful elephant arrived safely just two days later. It has been a refreshing change for such personal service and the product exceeding our expectations. Thanks to all at African Artisans who have brightened our "lockdown", we wholeheartedly recommend them. Stay safe.